UK & NORTHERN IRELAND RETURNS
CHRISTMAS RETURNS POLICY
We hope you loved your purchases or Gift, however if you do need to make a return you have until the 13th of January 2026 – This applies to purchases made between the 19th of October 2025 to the 21st of December 2025 (Any purchases made on or after the 22nd of December will fall into our 21 days return period)
Free Returns to Stores
Returns up to 6 items are FREE. Additional items will be charged at £1 per item and deducted from your refund.
Easy and Local Returns with
Inpost, Evri or Asda
£1.99 will be deducted from your return value for up to 6 items. Additional Items will then be charged at £1 per item.
Get your parcel collected from
Home with Evri
£1.99 will be deducted from your return value for up to 6 items. Additional Items will then be charged at £1 per item.
RETURNS POLICY
CHRISTMAS RETURNS POLICY
We hope you loved your purchases or Gift, however if you do need to make a return you have until the 13th of January 2026 – This applies to purchases made between the 19th of October 2025 to the 21st of December 2025 (Any purchases made on or after the 22nd of December will fall into our 28 days return period)
FAQ
What happens if I'm missing an item from my parcel?
If an item is missing, please contact our customer services team HERE
Do you offer exchanges?
Exchanges for online transactions are only available in a Yours Clothing store. We do not currently offer exchanges online.
What products are excluded from the returns and refunds policy?
For hygiene purposes, pierced jewellery and Whip&Woo skincare are excluded from our returns policy.
What if I have selected the wrong return method on the return’s portal?
Contact our customer service team via live chat or the contact form and they will be happy to cancel this return for you. You will then need to go back into the returns portal and select your new returns method.
Will my delivery charge be refunded when I return my items?
We do not refund delivery charges. Further information can be found by clicking HERE